Host/Hostess

JOB SUMMARY

Greet customers in a friendly, enthusiastic, professional, and timely manner to the restaurant.

About the role

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Essential Functions

• Welcome guests in a warm and friendly manner.
• Seat guests and manage seating chart based on resultant activity and dining flow.
• Respond to guest inquiries via phone or in person.
• Create reservations.
• Assist fellow associates with work including, but not limited to cleaning, stocking, folding silverware.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Requirements

• Specific Job Knowledge, Skills and Abilities:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of the appropriate table settings and service ware.
  • Ability to describe all menu items, prices and methods of preparation.
  • To use suggestive selling techniques to encourage the guests to choose items that are house specialties.
  • Inform supervisor of any problems or complaints.
  • Responsible for the proper handling of all equipment.

Physical Demands

• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Availability

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. This position will be scheduled primarily for PM/evening shifts. In addition, it should be understood that business needs determines the amount of hours that you work.

Pay

$19.96 - $23.48 per hour. This position has a fixed starting rate established by the applicable collective bargaining agreement.

Benefits

• Paid time off, including: Paid holidays, Sick leave, Vacation: 40 hours after first year of service; 80 hours after second year of service, 120 hours after 10 years of service, 160 hours after 15 years of service
• Health benefits: Medical coverage through the Local 450 Unite HERE Health & Welfare Plan, Dental coverage through the Local 450 Unite HERE Health & Welfare Plan
• Retail benefits: Participation in the Local 450 Unite HERE Retirement Fund (pension plan)
• Additional benefits: Pre-paid legal services, Short-term disability and life insurance (per collective bargaining agreement), Employee Assistance Program (EAP)

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.