Host/Hostess

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance offers a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout guest rooms, social venues, and the signature restaurant, ENVY Steakhouse. The hotel features exciting programming including 50-minute fitness classes, Kona Craft Beer, and a complimentary in-room amenity upon arrival.

About the role

The Host is responsible for ensuring the prompt recognition and seating of all guests in assigned outlets and assists servers in providing attentive, courteous, and efficient service throughout the dining experience. They also assist the cashier in collecting payment for all guest transactions.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive to guests’ needs and assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Prepare cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Have a complete knowledge of standards for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in servicing guests as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain a friendly and warm demeanor at all times.
• Perform other duties as requested by management.

Requirements

• High School diploma and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Light work: Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.