Host/Hostess

Responsibilities

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Seats guests and presents the menu and any specials seats according to company standards
• Oversees the delivery and servicing of food and beverages
• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows cash handling policies and procedures and maintain proper security of cash at all times
• Patrols assigned station, removing service items and condiments per establishment procedures
• Completes additional tasks as assigned by the manager or supervisor

Requirements

• Customer service preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers