Host / Hostess

About the role

WindRiver is seeking a Host / Hostess for our dining facilities. You will work closely with the Serving staff to provide a quality dining experience for our members and guests. Your main responsibility is greeting and seating guests, managing phone calls and reservations, and assisting with maintaining a clean and welcoming dining environment.

Responsibilities

• Guest Reception and Seating: Greeting guests warmly and promptly upon arrival; Manage the waitlist and estimated wait times; Escort guests to their assigned tables and ensure they are comfortably seated.
• Reservation Management: Answer incoming calls in a professional and friendly manner; Schedule and manage reservations using the booking system; Coordinate special seating requests and accommodate guest needs when possible.
• Phone and Guest Inquiries: Provide accurate information regarding menu offerings, hours of operation, and general restaurant details; Direct calls to appropriate team members as needed.
• Coordination with Front-of-House Staff: Communicate table status to bussers and servers; Monitor table turnover and assist in seating flow for optimal efficiency.
• Team Collaboration: Support servers and hosts by monitoring dining room flow and guest needs; Assist with clearing tables as needed; Assist with delivering food to tables as needed; Assist with side work and end-of-shift cleaning duties as assigned.

Requirements

• High School diploma (preferred).
• 1 year customer service experience (required).
• Must be at least 18 years old (required).
• Physical Requirements: Must be able to bend, stoop, climb, twist, climb stairs, kneel, lift, push, and pull items weighing up to 50lbs; Must be able to stand and continuously move for up to 8 hours at a time.

Skills

• Willing to work weekend, holiday, and evening shifts.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Excellent track record of communication skills and working as a team player.
• Strong organizational skills.
• Ability to improvise and make decisions based on business or guest needs.