Host / Hostess

Department: Front of House (FOH) | Reports To: Floor Manager > GM | Location: The Americano | Pay Range: $15.00 - $20.00 per hour

Benefits

• Company parties
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development

Responsibilities

• Greet every guest with genuine hospitality and professionalism.
• Manage reservations, waitlists, and guest notes using the designated reservation system.
• Coordinate table assignments to maintain appropriate pacing and maximize guest satisfaction.
• Communicate clearly with managers, servers, bartenders, and other support staff.
• Answer phone calls and guest inquiries professionally and accurately.
• Maintain a clean, organized, and visually appealing host stand and entrance.
• Deliver alcoholic and nonalcoholic beverages promptly and accurately.
• Verify table and seat numbers before delivering drinks.
• Handle glassware and beverage trays safely and confidently.
• Communicate with bartenders and servers regarding missing, delayed, or incorrect drink orders.
• Assist with menus, table resets, water service, guest farewells, and other front-of-house duties during peak periods.
• Anticipate guest needs and recognize special occasions or requests.
• Follow all food-safety, alcohol-service, and workplace safety standards.

Skills & Qualifications

• At least one year of host, restaurant support, or guest-service experience preferred.
• Excellent communication, organization, and time-management skills.
• Friendly, polished, and composed demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• Familiarity with OpenTable or a similar reservation platform is preferred.
• Ability to stand and walk throughout the shift and safely carry trays of beverages and glassware.

Requirements

• Availability Wednesday through Sunday is required.
• Must be available to work Wednesday through Sunday, including evenings and holidays as scheduled.
• Must meet all applicable age and certification requirements for handling or serving alcoholic beverages.

Work Environment & Expectations

• Uphold The Americano’s standard of warm, refined hospitality.
• Maintain a professional appearance and a calm, inviting presence.
• Be punctual, dependable, and adaptable to changing service needs.
• Work collaboratively with the host, bar, service, and management teams.
• Approach every guest interaction with sincerity, attentiveness, and gratitude.