Host / Hostess

About the role

Join Our Vibrant Team at the Heart of Franklin Imagine yourself welcoming guests with a smile at the bustling Hilton Franklin Cool Springs, where Southern charm meets modern luxury right in the historically rich city of Franklin, TN. As part of our dedicated team, you'll be the first point of contact at an award-winning hotel renowned for its exceptional service and stunning surroundings.

Responsibilities

• Greet and escort guests to their tables, presenting them menus and helping them settle comfortably, reflecting our high service standards
• Maintain the elegant set-up of our dining area, ensuring it remains a reflection of the Hilton’s prestigious brand
• Assist across various hotel departments when needed, showcasing your flexibility and commitment to outstanding guest service
• Uphold our commitment to a safe working environment for both staff and guests as specified in our Associate Handbook

Requirements

• Ability to read and understand important service documents and to effectively communicate with guests and colleagues
• Knowledge of food and beverage preparation, service standards, and dining etiquette
• Capable of moving safely and efficiently in a busy environment, managing physical demands with ease
• Professional demeanor at all times, treating every guest and co-worker with respect and courtesy
• Ability to engage in physical activities such as walking, lifting up to 30 pounds, and navigating through the dining area
• Prepared to stand and remain active for extended periods during an 8-hour shift, with the ability to manage tasks both indoors and outdoors in a moderately noisy setting