Host & Hostess

Responsibilities

• Greet all guests promptly and professionally with warmth and enthusiasm.
• Manage reservations, waitlists, and seating assignments to ensure smooth service flow.
• Communicate effectively with servers, bartenders, and managers regarding table availability and guest needs.
• Escort guests to tables and provide menus when appropriate.
• Maintain cleanliness and organization at the host stand and entry areas.
• Aid in resetting tables, organizing seating sections, or supporting service teams during busy periods.
• Respond to guest inquiries and resolve minor concerns with professionalism, escalating to management when necessary.
• Uphold American Golf’s service standards, safety protocols, and brand values at all times.
• Support special events, tournaments, and high-volume service periods as assigned.

Qualifications

• Prior hospitality or guest service experience preferred, but not required.
• Friendly, outgoing demeanor with a strong customer-first mindset.
• Ability to stay calm, organized, and professional in a fast-paced environment.
• Strong communication and teamwork skills.
• Basic comfort with reservation systems, tablets, or POS platforms is a plus.
• Dependable, punctual, and flexible with scheduling needs.

Working Conditions

• Schedule varies based on business needs and may include evenings, weekends, and holidays.
• Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
• Extended periods of standing and walking are common during shifts.
• Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
• May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
• Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
• Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.