Host/Expo/Food Runner

Pay

$14.00 per hour.

About the role

Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. This is a hybrid position that includes host/hostess, expeditor, and food runner responsibilities. Responsible for guest service in the hotel restaurant, seating guests, rotating tables, plating/delivering food, and providing an exceptional experience.

Schedule

The hours for this role are typically 7 am–12/2 pm (business dictates when you leave). The hotel operates 7 days a week, 24 hours a day; schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Responsibilities

• Come to work at your scheduled time, ready to work, in clean/approved uniform, closed‑toe non‑slip shoes, and name tag.
• Greet all guests warmly in a timely manner; alert servers of new tables.
• Seat and rotate guests, know table numbers, and pour water.
• Keep an accurate count of covers during your shift.
• Straighten up host stand, empty trash and re‑line with a trash bag.
• Always know the specials and 86'd items.
• Know the hours of the restaurant and when breakfast, lunch, happy hour, and dinner are served.
• Operate all wait‑staff equipment, beverage machines, make coffee, and roll silverware during downtime.
• Never leave the dining room empty‑handed; take all plates, glasses, trash to the kitchen.
• Assist wait and bar staff as needed.
• Take pride in plating food properly while executing perfect plate presentation, ensuring all necessary condiments and garnishments accompany the dish.
• Deliver all food orders to waiting guests in a timely manner.
• Respect all supervisors and co‑workers; maintain good relationships with all employees.
• Willing to assist others when able or needed.
• Complete all opening and closing checklists.
• Serve all guests quickly and efficiently.
• Bus, clean, and reset all tables quickly for new customers.
• Able to lift and carry large trays.
• Remain calm, friendly, and happy while in the front of the house or within earshot of any guest.
• Report any issue with fellow staff or guests immediately to your Manager or Manager on duty.
• Report any repairs needed that may be harmful to a guest or an employee immediately to your Manager or Manager on duty.

Guest relations

• Be ready, available, and approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

Requirements

• Carry out all reasonable requests by the leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of reading, writing, and speaking English fluently.

Benefits

Benefits are dependent upon hours, tenure, and performance.

• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan – Company matches up to 3%
• Team Member Travel Program – highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor – Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts