Host, Executive

Location: Louisville, KY, US, 40213. Requisition ID: 2681.

About the role

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First.

The Executive Gaming Host is responsible for developing and managing programs that attract and retain VIP players while delivering an exceptional guest experience. This role requires strong communication skills, sound judgment, and frequent interaction with high-value guests, including making informed decisions on complimentary offerings. The Executive Gaming Host is expected to consistently uphold the company’s mission by creating an engaging environment and delivering superior service that drives satisfaction and repeat visitation.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Responsibilities

• Develop and maintain strong relationships with VIP players through in-person interactions, events, personalized communication, and consistent follow-up.
• Manage and resolve guest requests and issues promptly, ensuring full satisfaction.
• Keep hosted guests informed of events and promotions using all communication channels.
• Plan and execute special events and support telemarketing efforts to confirm attendance.
• Represent the company at off-property functions to entertain or assist guests.
• Increase trip frequency by contacting guests via calls, written communication, or personal visits.
• Award complimentary gifts and experiences based on gaming activity and program guidelines.
• Engage with guests on the gaming floor for extended periods, including identifying and signing up non-carded players.
• Analyze player trends to identify revenue growth opportunities within assigned VIP portfolios.
• Create individualized annual engagement plans for top players, including trip planning, gifting, and milestone recognition.
• Partner with the Player Development Manager on strategic goals related to VIP visitation, revenue, and retention.
• Act as a liaison between management and VIP guests, sharing insights and recommendations to improve the guest experience.
• Exercise discretionary authority on comps and amenities within guidelines to enhance high-value guest satisfaction.
• Coordinate and host premium VIP experiences such as suite events, off-site entertainment, private dinners, and concerts.