Host-ess

Your Mission

If you are outgoing, friendly, confident with a warm and sincere smile, then welcome to your new home at Virgin Hotels!

We will depend on your natural persona and special skills to assist in delivering excellent service to our guests by initiating warm contact, interactions built on sincerity, concern and enthusiasm.

• Coordinate and be responsible for taking coats and managing a high volume seating operation in a fast-paced environment
• Create and maintain guest profiles and preferences
• Communicate, coordinate, assist and work well with other teammates in serving our guests

The Nitty-Gritty

What exactly you will be doing...

• Greet, interact and bid farewell to guests in a warm and genuine and enthusiastic fashion
• Use excellent communication skills with guests, staff including verbal, written and body language
• Maintain a clean and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Provide lateral service including assisting in clearing tables, carry plates to dishwashing area when needed
• Maintain guest profile, preferences in a database for distribution to staff
• Be a team player!

Qualities We're Looking For

• Stand for periods of 8-10 hours
• Work with others like a rock star
• Ability to communicate clearly in verbal and written English
• Comply with all safety and health department procedures, as well as, all state and federal laws
• Enthusiastic and passionate individual who possesses a wicked sense of humor
• Ability to multitask and meet deadlines
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background

• Current, legal and unrestricted ability to work in the USA
• High school or equivalent education required
• Preferred: Additional foreign language
• Required: Current Foodservice Handler Card valid for minimum of 6 months
• Required: 1-2 years in a guest service position