HOST(ESS)

General Accountabilities

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.
• Providing guests with menus and answering any initial questions.
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
• Engaging with guests to ensure they're provided with exceptional customer service.
• Answering calls, taking reservations, responding to complaints, and helping to resolve them.
• Helping team members with other tasks in the restaurant as needed.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

Qualifications

• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Ability to multitask and problem solve.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to stand and walk throughout the duration of shift.
• Excel at working independently and as part of a team.
• Must obtain a Bossier ABO and LACT.