Host (ess)

About the role

The Clubhouse Host(ess) reports to Food & Beverage management and is responsible for greeting members and guests and seating them in a welcoming, prompt, and efficient manner. As a private club, we pride ourselves on providing exemplary service to each and every member and guest. The host(ess) is expected to bring their best self to work every day to be the best teammate and employee possible.

Core Duties

• Greets members and guests with a warm and welcoming demeanor.
• Has intimate knowledge of all dining rooms, table numbers, seat numbers, and daily events.
• Understands the server stations, their daily assignments, personal timing patterns, and maximum workload capacity.

Job Responsibilities

• Greets each guest promptly and courteously, with eye contact, a smile, and good posture, using their last name whenever possible.
• Offers to check a member’s or guest’s coat, umbrella, hat, or other cumbersome belongings.
• Guides members and guests to their reserved table pre‑set for the correct number in their party.
• Helps members and guests that need assistance into their seats, holding chairs as often as possible; always tries to seat ladies, starting with the oldest.
• Promptly seats and/or communicates with members without reservations or those waiting for others to join them.
• Informs service staff when tables have been seated in their section.
• Assists service staff, when time permits, with ensuring tables have water and are cleared of any dirty glasses, dishes, or debris.
• Maintains knowledge of daily club operations, including events and operating hours.
• Thanks members and guests; invites them to return.
• Attends staff meetings, including pre‑shift (line‑up) sessions and training as required.
• Possesses basic knowledge of the Jonas POS system.
• Completes other appropriate work assignments as requested by the manager on duty.
• Ensures completed to‑go orders received from Expo are delivered to the appropriate recipient.

Requirements

• Must have the ability to comply with county health regulations regarding Hepatitis A vaccinations.

Physical Requirements

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, or reach.
• Continuous repetitive motions.
• Work in a hot, humid, and noisy environment.