Host/DRA (Full Time)

About the role

As a member of our hospitality team, the primary responsibility of a Host is to provide a welcoming and positive dining experience for guests by delivering exceptional customer service.

Responsibilities

• Greet guests warmly upon their arrival and provide a positive first impression.
• Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
• Review buffet options with guests when available and offer helpful suggestions as needed.
• Set up the dining area, ensuring it is clean, organized, and ready for guest service.
• Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
• Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
• Assist guests with special service or arrangements, making their dining experience extra special.
• Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
• Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
• Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
• Complete assigned daily and weekly side work, contributing to the overall cleanliness and efficiency of the dining area.
• Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.