Host - Cadillac Bar

About the role

The host is the first and last impression of the restaurant, responsible for providing prompt, efficient, and courteous service while embodying the Company’s brand standards and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs, acknowledging special events, and engaging in friendly mannerisms to deliver superior service.
• Welcome guests immediately, make eye contact, and use prescribed spiels to ensure all required information is delivered and gathered.
• Carry heavy trays efficiently and securely.
• Arrange tables and chairs to accommodate guests’ needs.
• Answer the telephone with proper etiquette and prescribed spiels.
• Seat guests according to their special needs, engage in friendly conversation, hand menus, spiel the beverage menu, and thank guests for waiting when applicable.
• Utilize seating systems to maintain accurate wait times, record guest information, seat guests in rotation, and communicate pertinent details (e.g., birthdays, anniversaries, special requests) to management and staff.
• Promote the bar area as an option for guests waiting for a table or as a full-service dining experience.
• Demonstrate knowledge of food and beverage menus and plate specifications to ensure quality, presentation, and accuracy in orders, while enhancing guest experiences through recommendations and salesmanship.
• Maintain table tops with proper silverware rolls, chairs, and supplies for a seamless dining experience.
• Assist guests with any requests during their dining experience.
• Ensure smooth transitions between shifts and breaks while maintaining floor plans for superior service.
• Adhere to the Pivot Point system, prioritizing “hot food” and “cold drinks,” and follow all aspects of the system, including 360 and room buddies.
• Stock and roll silverware as needed to maintain sufficient supplies.
• Engage in teamwork by assisting fellow employees and managers to ensure the finest service.
• Follow directions efficiently and positively while maintaining professionalism and courtesy.
• Adhere to all policies, procedures, health, and alcohol laws.
• Maintain the host area organized, sanitized, and stocked to PAR guidelines, including keeping floors and visible areas debris-free.
• Maintain uniform and appearance according to established guidelines.
• Assist guests with questions about the Golden Nugget and the local area.
• Communicate guest satisfaction, supply needs, or areas needing attention to management.
• Thank guests for choosing Cadillac Bar and invite them back.
• Turn in all lost and found items to the manager.
• Perform all other assigned job duties.

Requirements

• Health card is required.
• Minimum one-year experience in a high-volume, fast-paced restaurant.
• Great people skills, clean and well-groomed appearance, and respectful demeanor.
• Ability to carry heavy trays efficiently and securely.
• Thorough knowledge of proper service and etiquette.
• Technology-savvy with the ability to use seating systems and other applicable tools.
• Ability to read, write, speak, and understand English.
• Bachelor’s or related degree preferred; 1-year experience minimum.
• Minimum age requirement is 18.
• Ability to read and understand all policies and procedures.
• Effective communication in English with guests, employees, and management.
• Basic mathematical skills (addition, subtraction, multiplication, division) for position-specific responsibilities.