Host - Baltaire

Responsibilities

• Fun, hospitable, hard-working demeanor
• Show warmth, empathy and hospitality through polished phone skills
• Be on your feet for an entire shift
• Keep up with business needs within the restaurant
• Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests
• Make calls for the following day's reservations, noting any requests and confirming what we can offer guests
• Field event and regular voicemails and complete event inquiries with guests over the phone
• Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
• Answer department telephone using correct greeting and telephone etiquette
• Able to maintain flexible work schedule including overtime as needed

Requirements

• A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining)
• OpenTable experience
• High school graduate or equivalent vocational training certificate, college degree
• Detail-oriented
• Clear thinker, remaining calm and resolving problems using good judgment
• Punctual, regular and reliable attendance
• Strong communication skills and ability to understand and follow written and verbal instructions
• Able to occasionally stand; walk; reach with hands and arms; and stoop or kneel

Benefits

• $19.00 - $21.00 per hour DOE + pooled tips
• Employee Dining Benefits
• Growth & Development Opportunities