HOST

About the role

Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Responsibilities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate needs of the guest.
• Maintain the general cleanliness and orderliness of the entrance area.
• Comply with Department of Health and company sanitation standards.
• Actively take and process reservations for guests.
• Assist with incoming calls and answering questions from guests.
• Check guests’ coats and other belongings (where applicable).
• Assist with setting up front desk area, perform side-work and other opening/closing procedures as directed by management, including:
  • Ensure that all appropriate menus are printed and ready for service.
  • Make sure all menu books are organized with current menus.
  • Collect menus throughout venue during shift.
  • Perform opening side-work as prescribed.
  • Perform closing side-work as prescribed.
• Report all breakage, damage of equipment or furniture immediately to management.
• Attend and participate in daily pre-service meetings.
• Participate in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portray a positive and professional attitude.
• Demonstrate knowledge of Company, its partners and supporting hotel environments.
• Work as part of a team and provide help and support to all fellow team members.

Requirements

• Company in-venue host training.
• Previous hospitality experience.
• Previous host experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift up to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.