Host

About the role

Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

Responsibilities

• Upselling Opportunities
• Table Optimization
• Waitlist Management
• Reservation Management
• Efficiency and Resource Allocation
• Customer Retention
• Feedback and Improvement