Host
Position Summary
The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.
Essential Duties and Responsibilities
- Greeting and seating guests, presenting menus to guests
- Treating guests in a manner to ensure their complete satisfaction
- Taking names on a waiting list
- Running the floor plan board
- Observing tables and keeping track of clean, dirty, and occupied tables
- Taking guest information and quoting wait time to guests accurately when tables are not immediately available
- Cleaning, organizing, and stocking menus at host area
- Answering phone and answering questions concerning the menu and restaurant
- Interacting with guests coming in and as they leave, ensuring a positive dining experience
- Taking and filling to go orders, if applicable
- Maintaining restrooms throughout shift
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Excellent communication skills (verbally interacts with management, servers, team members and guests)
- Must be able to read, write, and determine wait time based on Company’s procedures
- Must visually scan restaurant for clean, unoccupied tables
- Strong organizational skills and ability to multi-task
- Knowledge of workplace safety procedures
Physical Demands and Work Environment
- Continuous standing during the entire shift
- Frequent use of hands or fingers, handling or feeling objects, tools, or controls
- Frequent walking, sitting, stooping, bending, and reaching with hands and arms
- Occasional lifting and/or moving up to 25 pounds
- Close vision, distance vision, and ability to adjust focus
- Frequent washing of hands and answering phones
- Sometimes encountering hazards, including slipping and tripping
- Noisy work environment
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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