Host

About the role

We are seeking a polished, welcoming, and hospitality-driven Host to join our opening team at Ludico, Tribeca Hospitality Group’s new restaurant concept inspired by the vibrant flavors of Spain, Italy, and France. As the first and last point of contact for our guests, the Host plays a critical role in creating memorable dining experiences and setting the tone for exceptional service.

Responsibilities

Guest Experience

• Greet guests warmly and create a welcoming first impression
• Escort guests to their tables and present menus
• Manage reservations, walk-in guests, and seating arrangements efficiently
• Maintain a professional and engaging presence at all times
• Assist guests with inquiries and provide accurate information about the restaurant
• Thank guests upon departure and invite them to return

Reservation & Dining Room Management

• Manage reservations using SevenRooms, OpenTable, and Resy
• Coordinate seating to maximize dining room flow and guest satisfaction
• Maintain and manage waitlists during peak service periods
• Communicate guest preferences, VIP arrivals, and special requests to management and service staff
• Assist with private dining inquiries, special events, and large party bookings

Team Collaboration

• Communicate effectively with managers, servers, captains, and kitchen staff
• Support smooth service flow throughout the restaurant
• Assist with operational needs as directed by management
• Maintain cleanliness and organization of the host stand, entrance, and reception area

Administrative Duties

• Answer phones professionally and handle guest inquiries
• Confirm reservations and assist with guest communications
• Accurately document guest notes and preferences within reservation systems
• Assist with administrative tasks related to reservations and guest relations

Qualifications

• Minimum 2 years of experience in an upscale New York City restaurant environment
• Strong hospitality mindset and guest-service skills
• Excellent communication and interpersonal abilities
• Professional appearance and polished demeanor
• Strong organizational and multitasking skills
• Ability to remain calm, composed, and courteous in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays
• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 pounds when necessary

Preferred

• Fine dining or luxury hospitality experience
• Experience with SevenRooms, OpenTable, and Resy
• Experience working in a high-volume restaurant environment
• Knowledge of guest relations and VIP service standards

What We're Looking For

• Warm, engaging, and personable personality
• Passion for hospitality and creating memorable guest experiences
• Strong attention to detail
• Professionalism and reliability
• Positive attitude and team-first mentality
• Ability to thrive under pressure while maintaining composure
• Commitment to excellence and exceptional service

Benefits & Perks

• Comprehensive benefits package available for eligible full-time employees, including:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Commuter Benefits
  • 401(k)
  • Dining Discounts
  • Wellness Programs
  • Career Growth & Development Opportunities