Host

Job Summary

Greet, kindly direct, and seat guests at assigned tables based on reservations and walk-in seating.
Maximize guest seating options and revenues by diligently managing the reservations program (Resi).
Contact guests as needed to move, confirm, or adjust reservations.
Support servers and bartenders with service needs in between seating guests and after all reservations have been seated.
Assist with promptly resetting tables to standard.
Communicate any reservations notes to server assigned to table (celebrations, preferences, etc.).
Complete all daily side work tasks efficiently and thoroughly. Set up host stand, clean menus, light candles, and complete side work tasks.
Take in person and over the phone to-go orders and in-room dining orders. Process payment securely, collect final bill, and coordinate handoff to guest.
Restock host stand with clean menus, pens, charged tablet, trash removal, etc. daily.
Keep host area clean and tidy at all times.
Be proactive in seeking out additional duties such as wiping down menus, sweeping, cleaning kitchen doors, etc.
Check out with manager once shift is complete.
Attend all scheduled meetings and training sessions.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.
Communicate any elevated complaints that could not be resolved to Food & Beverage management.

Key Skills & Requirements

• Prior experience as a host or in a restaurant setting highly preferred
• Successful completion of background check
• A highly-detailed person with passion for excellence
• Able to work flexible hours based on business needs including weekdays and weekends
• Demonstrates strong communication, organizational, and problem-solving skills
• Expresses sincere enthusiasm for the role
• Must know how to prioritize, delegate, and respond in a timely fashion
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition. Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events. Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.