Host

JOB PURPOSE

The Host will greet, assist, and provide direction and information to customers and other guests of the organization.

PRIMARY DUTIES AND RESPONSIBILITIES

• Greets customers and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Manage the waitlist during high volume periods while providing accurate quotes for wait times.
• Takes reservations into reservation book providing clear and accurate guest information.
• Promptly answers phones and routes calls to the proper custodian.
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors and phone inquiries.
• Log and perform exchange of moneys for gift certificate purchases.
• Presents professional demeanor in attire, language, and attitude.
• Performs side work before, during and after shift as has ended.
• Maintains a clean, safe, and organized work area/station
• Performs other duties assists other team members and as assigned.

All Other Duties as Assigned

QUALIFICATION REQUIREMENTS

• Exceptional interpersonal, oral, and presentation skills focusing on customer satisfaction.
• Ability to work in fast-paced, changing environment.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.

PHYSICAL REQUIREMENTS

• Regularly required to talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Walking through dining room on carpeted and hard wood flooring.
• Light/moderate lifting is required.
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.