Host

About the role

Seeking an independent problem-solver to assist in team leadership by setting an example of excellence and creating an incredible customer experience at the Farmhouse Restaurant.

Responsibilities

• Demonstrate professional behavior in interactions with guests, employees, vendors, and managers.
• Ensure the appearance of the entire restaurant (buffet lines, dining areas, guest entries, and checkout areas) is always appealing.
• Monitor guest experience throughout the restaurant to ensure the highest level of customer service.
• Maintain and enforce company standards of safety, sanitation, and security.
• Follow all cash-handling procedures as outlined by your supervisor and be familiar with the POS system.
• Direct team members and provide feedback to recognize good staff performance and correct behavior that is not up to company standards.
• Complete administrative duties as assigned, which may include but are not limited to: preparing and changing seating arrangements, assisting with inventories, documenting customer requests and concerns, filing, answering the phone and directing calls, managing email.
• Supervise opening and/or closing duties for the front of the house.

Requirements

• Professional demeanor and appearance.
• Excellent customer service and communication skills, both verbal and written.
• Computer proficiency, along with the ability and willingness to learn new technologies and train others in their use.
• Organizational abilities and the ability to multi-task.
• Ability to hear, speak, and physically navigate potentially loud and crowded spaces.
• Ability to stand for prolonged periods and to lift at least 25lb when necessary.
• Willingness to both be a team player and to take a leading role on that team.
• Ability to work evenings and weekends.
• Reliable transportation.
• Proven experience in a leading role in a restaurant or other hospitality environment.