Host

Essential Duties

• To understand and respond to all guest needs and requests in a timely and professional manner.
• To be aware, at all times, of current house count, visiting VIP's, and hotel functions, in order to provide personalized service to guests.
• To provide prompt, efficient, and gracious customer service, in person or over the telephone, including making restaurant reservations, greeting and seating guests, taking IRD/To Go orders, and responding to all requests for information regarding the restaurant and hotel.
• To be knowledgeable and able to communicate detailed menu information and resort events to guests.
• To make special daily/nightly insertions to menus, and return same to proper storage area at end of shift.
• To manage the seating of guests in a manner that ensures smooth and timely service.
• To ensure that tables are set to accommodate reservations.
• To assign and inform servers of their stations.
• To follow all specified procedures to correctly handle all credit card, and gift card transactions.
• To follow all policies and procedures of the food and beverage department and Temecula Creek Inn.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others.
• To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
• To attend all mandatory meetings, as directed.
• To perform other tasks, including cross-training, as directed.

Requirements

• A high school diploma or equivalent required.
• English fluency required.
• Previous hotel restaurant experience preferred.
• Familiar with proper etiquette of seating and salutations.
• Must display knowledge of currently accepted business phone etiquette.

Skills

• Detail oriented.
• Organized and efficient.
• Learns quickly.
• Safety-minded.
• High quality standards for production and service.
• Diplomatic and calm.
• Strong verbal communications skills.
• Courteous, friendly, and professional manner.
• Good team player.
• Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Physical Demands

• Stands and walks distances throughout shift.
• Must be able to work well under pressure.
• Frequent lifting of up to 20 lbs. and occasional lifting of up to 30 lbs.
• Heavy use of phones, daily.