Host

About the Role

Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service through teamwork. Our goal is to anticipate needs (our guests’ and our co-workers’), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests. Engage with guests and “empower every person to celebrate life at its best.” Daily demonstrate our values of attitude, integrity, and teamwork.

Responsibilities

• Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in alignment with Talk of The Town service standards.
• Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
• Ensure cleanliness and proper opening/closing of the host stand.
• Ensure team members are properly attired/uniformed.
• Assign servers to reservation floor plan.
• Attend pre-meal meetings and assist during dinner service as needed.
• Make reservations by phone and in person for dining and for to-go orders.
• Answer phone, check messages, and return calls promptly.
• Assure set up of special events.
• Other duties as assigned.

Requirements

• Two years of fine dining experience preferred.
• Knowledge of dining operations.
• Ability to provide high customer service levels in a fast-paced environment.
• Effective communicator and collaborator.
• Excellent telephone skills and professional manner.
• Must possess math and problem-solving abilities.
• Good computer skills.
• Must be able to read, write, and speak the English language.

Physical Demands & Work Environment

• Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-50 pounds).
• Tasks may involve extended periods of time standing (90%) or sitting (10%).
• Ability to lead guests to tables and assist with seating.

Benefits

• Robust group health insurance and dental insurance based on eligibility criteria.
• All restaurants closed on major holidays (Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday).
• Personal time off, sick leave, and flexible schedules to maintain a healthy work-life balance.
• Restaurant discounts: Hourly employees plus three guests receive 50% off total food (beverages not included). Managers receive an exclusive dining card each quarter.
• Employee recognition programs, including Employee of the Month and tenure recognition with gifts.
• Direct deposit for payroll.
• Monthly Round Up for Charity program supporting local charities.
• Family culture environment: A family-owned and operated company since 1974, aiming to make each employee feel like family.