Host

About the role

The Surfing Fox, located in The Pierside Hotel, is seeking a Host to join our team in serving guests with creativity and passion. Work Where You Belong! California Cuisine with a side of Sunshine! Fresh, SoCal flavors with an ocean breeze. The clink of glasses on that first toast of the trip. That state of mind where everything just feels so…easy. That’s what you’ll find at The Surfing Fox.

Responsibilities

• Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.
• Receives and accurately processes payment for restaurant charges.
• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Sets up tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Qualifications

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Benefits

• Medical, dental, & vision insurance.
• Paid time off.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Employee Assistance Program.
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Pay

Competitive hourly wage based on experience.

Schedule

Variable schedule to fit the needs of the restaurant and the employee.