Host

About the Role

The Host/Hostess is responsible for welcoming and greeting guests to the restaurant, ensuring they are seated and receive attentive service. This role involves maintaining a waitlist, distributing menus, confirming guest contact information, and managing reservations. The Host/Hostess works with the service team to ensure the restaurant is seated in a timely and efficient manner.

Responsibilities

• Greets and seats guests, presents menus, and informs them of special catch and soups.
• Treats all guests in a manner to ensure their complete satisfaction, striving to exceed expectations.
• Manages a waiting list of guests during service.
• Runs the floor plan board and observes tables to track clean, dirty, and occupied statuses.
• Takes guest information and provides accurate wait times when tables are not immediately available.
• Cleans, organizes, and stocks menus at the host area.
• Answers phone calls and responds to questions about the menu and restaurant.
• Interacts with guests upon arrival and departure to ensure a positive dining experience.
• Performs other duties as directed.

Requirements

• Experience in a high-volume, upscale restaurant preferred but not required.
• Previous customer service experience strongly preferred.
• Drive to provide exceptional service.
• Full-time flexible hours required (days, nights, weekends, holidays).
• Able to stand/walk for 8 hours; bend, push, pull; and lift up to 30 lbs.
• Proficient or able to learn computer skills, including POS systems, Resy, OpenTable, Word, and Excel.
• Positive and enthusiastic attitude.