Host

About the Role

Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the restaurant and keeps the area around the front entrance and host station as clean and orderly as possible.

Responsibilities

• Prepares and maintains a seating chart for each shift and is familiar with the rotation order.
• Wipes down menus and keeps them free from food particles; maintains kids menus.
• Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list.
• Checks books for any reservations.
• Accommodates special needs of customers and communicates any needs to appropriate staff.
• Assists dining room staff during rush periods by cleaning tables whenever possible.
• Observes guests' needs throughout their dining experience to ensure high-quality service (e.g., noticing a drink refill is needed while seating another guest and ensuring the drink is refilled).
• Answers telephone in a professional manner, takes reservations, and handles customer inquiries.
• Writes messages for employees and delivers them when the opportunity presents itself.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of the full menu and other restaurant information such as hours and types of payment.
• Enters information into the computer, prints receipts, and prepares to-go items including condiments, food items, and utensils.
• Completes opening and closing duties in accordance with approved procedures.
• Communicates any health and/or safety concerns/violations immediately to management.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The noise level in the work environment is usually loud.

Physical Demands

• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include the ability to adjust focus.
• Regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.