Host

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Host Location Property-based Department Restaurant Property, if applicable N/A FLSA Non-Exempt Direct Supervisor Restaurant Supervisor / Restaurant Manager Job Overview The Host/Cashier is responsible for welcoming and seating guests in a professional, friendly, and efficient manner to ensure a positive first impression and smooth dining experience. This role manages reservations, coordinates guest flow, and maintains an organized seating process to support optimal restaurant operations. The Host / Hostess serves as the first point of contact for guests and plays a key role in delivering exceptional hospitality and service standards. This position operates in a fast-paced restaurant environment requiring constant movement, guest interaction, and coordination with front-of-house and kitchen teams. The role involves frequent standing and walking, exposure to noise, uneven surfaces, and occasional slippery or high-traffic areas. Success in this role requires strong communication skills, organization, and a consistently positive and professional demeanor. Job Responsibilities Guest Greeting & Seating Welcome and greet guests in a warm, friendly, and professional mannerSeat guests promptly while balancing table availability and section rotationPresent menus and ensure they are clean and presentableMaintain an accurate waitlist and communicate wait times clearly Reservations & Guest Flow Management Handle reservations in person and by phone with professionalismCoordinate seating to ensure efficient table turnover and guest satisfactionCommunicate with kitchen and service staff to manage guest flow effectivelyMonitor table status and section assignments throughout service Guest Communication & Service Support Answer phones and respond to guest inquiries using professional languageProvide information about restaurant offerings, property amenities, and servicesMaintain knowledge of resort events, dining options, and promotionsAssist with guest requests and ensure a welcoming environment Cleanliness & Organization Maintain cleanliness and organization of the host stand and podium areaEnsure menus are clean, stocked, and properly organizedKeep coat check and surrounding entry areas neat and presentableMaintain a polished and professional appearance at all times Team Support & Flexibility Assist restaurant staff with guest-related needs as requiredSupport other food and beverage departments when neededContribute to overall smooth restaurant operations during peak service periods Job Requirements Education: High school diploma or equivalent required. Experience: Minimum 1 year of restaurant or hospitality experience required; experience in guest-facing or front-of-house roles preferred. Skills And Abilities Excellent communication and interpersonal skillsPleasant, positive, and professional demeanorStrong customer service and guest engagement skillsAbility to multitask in a fast-paced environmentKnowledge of seating flow, table management, and guest rotation principlesAbility to handle reservations and phone inquiries professionallyFamiliarity with restaurant and property services and amenitiesStrong organizational skills and attention to detailAbility to maintain cleanliness and presentation standardsTeam-oriented with willingness to assist across departments Certifications: None required (food safety training preferred). Travel required: No travel required; position is fully property-based. Physical Requirements Constant to frequent standing and walking throughout shiftFrequent bending, reaching, crouching, balancing, and gross motor movementOccasional sitting, pushing/pulling, and use of fine motor skillsFrequent lifting/carrying up to 25 lbs.; occasional lifting up to 50 lbs.Ability to remain on feet for entire shift in a fast-paced environmentAbility to safely navigate high-traffic entry and dining areas This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.