HOST

Primary Responsibilities

• Greet customers
• Manage influx of customers to capacity of kitchen and server staffing levels
• Assist in cashing out customer when necessary
• Manage a balanced cash register and process server shift reviews
• Clean tables and assist in resetting them
• Ensure lobby, dining areas and restrooms are clean, presentable, and stocked with necessary supplies
• Process take-out orders

Management Responsibilities

• None

Administrative Responsibilities

• None

Operational Responsibilities

• Greet guests as they enter and manage the waiting list, as necessary
• Seat guests at tables while following a seating rotation, as necessary
• Provide guests with clean menus and answer any initial questions
• Engage with guests to ensure they’re feeling a warm, welcoming and accommodating experience
• Respond to complaints and help to resolve customer satisfaction issues
• Answer phone calls, take messages for management, assist in customers questions
• Provide guests with suggestions based on detailed knowledge of the menu
• Provide assistance to other positions in the restaurant, as needed
• Provide service via the OPH Way

Financial Responsibilities

• None

Behavioral Competencies

• Enjoy working in a team environment
• Eager to learn
• Solicit and readily accept constructive feedback
• Express ideas and suggestions in an organized and concise manner
• Address conflict directly, confidently, and appropriately
• Identify new ways to improve work processes

Job Qualifications

• Authorization to work in the United States
• Mental And Physical Demands: Ability to work a 10-hour shift; Ability to sit, stand, or walk for up to 8 hours continuously
• Mental And Physical Demands: Ability to speak, hear, and see

Pay

$16 – $17.00 per hour

Schedule

Full-time/Part-time

Benefits

• Anniversary Pay Program
• Standard company benefits (401k, shift meal, employee discount)

Application

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