Host

About the role

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of members, guests and more than 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited operates 130+ country, city and athletic clubs offering championship golf, modern workspaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers and more. The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience by warmly greeting and seating them, ensuring a seamless start and finish to their visit.

Responsibilities

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high‑quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3‑steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last‑minute requests and changes from members/guests professionally.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Previous experience in the service or hospitality industry is an advantage.

Qualifications

• Experience operating a multi‑line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Skills

• Telephone/Tablet
• POS System
• Floor Chart
• Menus

Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.