HOST

About the role

Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Responsibilities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipates and accommodates needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations for guests.
• Assists with incoming calls and answering questions from guests.
• Responsible for checking guests’ coats and other belongings (where applicable).
• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures that all appropriate menus are printed and ready for service.
• Responsible for making sure all menu books are organized with current menus.
• Collects menus throughout venue during shift.
• Performs opening side-work as prescribed.
• Performs closing side-work as prescribed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Requirements

• Company in-venue host training.
• Previous hospitality experience.
• Previous host experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Skills

• Hospitality
• Customer Service
• Reservation Management
• Communication
• Teamwork
• Professionalism
• Sanitation Standards
• Multitasking
• Time Management
• Restaurant
• Nightclub
• Lounge
• Front Desk
• Side-work
• Guest Relations
• High-volume

Pay

National pay for hosts: $30,560 median (full year) ≈ $14.69/hr. Top 10 percent earn $42K+. BLS Occupation 35-9031 Hosts and Hostesses, May 2024.

Schedule

Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.