Host

About the role

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket unlocks access to all games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. Progress is saved each time you play so you can earn rewards and climb the leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and various event spaces. Locations include Natick, MA; Providence, RI; Tysons, VA; Disney Springs, FL; and upcoming openings in West Hartford, CT; Paramus, NJ; King of Prussia, PA; and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and the team has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. At Level99, Hosts are the first point of contact for guests, setting the tone for an exceptional experience. They create a warm and inviting atmosphere for all restaurant guests and entertainment players, demonstrating genuine enthusiasm in every interaction.

Responsibilities

• Greet guests in an upbeat, welcoming manner
• Seat guests to maximize dining room and account for reservations and large parties
• Communicate wait times, and provide status updates to guests
• Maintain and present menus to guests when seating
• Answer the phone and assist with takeout orders, gift cards, and any retail and merchandise needs
• Express gratitude when guests are departing
• Walk the dining room to update table status and collect and clean menus
• Comply with all health, safety and hygiene standards and policies
• When time allows, assist with service in the restaurant, like bussing and running of food
• Perform all other duties needed and requested

Skills

Must-have Skills:

• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude - leading by example
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

Other desirable skills:

• Previous experience in the hospitality or retail industries
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.