Host

Summary

A Host greets, seats, and offers a parting comment to all guests, answers the telephone, and maintains sanitation, safety, and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking, keying in, and packaging all take-out orders.

About the Role

This position is subject to successful completion of a background check as it relates to the responsibilities of the role. At S&L Hospitality, culture is not just another buzzword we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company.

Responsibilities

• Prepares the lobby area for guests’ arrival
• Opens door and greets guests as they enter the restaurant
• Determines the guests’ seating preferences and advises guests of the wait time, if any
• Maintains an accurate Wait List on a first-come, first-served basis
• Notifies guests when their tables are ready and leads the guests to their tables
• Provides an appropriate menu to each guest at the table
• Responds professionally to guest comments and questions
• Answers the telephone and responds to guest inquiries
• Writes take-out orders from call-in and walk-in guests
• Processes, packs and collects payment for take-out orders
• Absorbs and responds to guest feedback
• Cleans and maintains the lobby area
• Maintains the cleanliness of restrooms and the level of restroom supplies
• Offers a parting comment to departing guests
• Abides by all applicable laws regarding the sale and service of alcoholic beverages
• Follows all health, safety, sanitation and security standards
• Performs other duties that are incidental to guest service as assigned by the supervisor

Requirements

• Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws.
• Seasonal team members may not be eligible to PTO and other benefits due to length of employment.

Qualifications

• Must be well groomed and neatly dressed in proper apparel throughout his or her shift.
• Physical Actions: 45% Standing, 5% Reaching, 45% Walking, 5% Cleaning
• Environmental Exposure: Works primarily in climate-controlled dining rooms but is required to package “take-out” orders in the kitchen, resulting in exposure to heat and humidity. The Host is required to use a variety of cleaning solutions. The Host interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations, which must be handled pleasantly and professionally.

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Knowledge of health, safety, and sanitation standards
• Basic computer skills (e.g., using a POS system)

Benefits

• For all team members: Eligibility to enroll in the 401(k) after 6 months of service - with company match!
• Paid Time Off - begin accruing day one!
• Holiday Pay when working one of our designated Company Holidays
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.

Pay

Compensation is commensurate with experience.

Schedule

Flexible scheduling is offered.