Host

About the role

This is a unique and exciting opportunity to join the team as a Host at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. The restaurant will be newly renovated and relaunched with a brand-new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica’s lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare. We are committed to providing exceptional service and unforgettable experiences, catering to discerning travelers from around the globe.

Responsibilities

• Utilize prior fine dining experience to manage waiting lists and provide accurate wait times
• Answer phones, take reservations, and assist with other tasks as needed
• Serve as the first point of contact, warmly welcoming guests as they arrive and seating them at appropriate tables
• Apply organizational, time management, and customer management skills to keep the dining room and food service organized and professional
• Maintain high-quality standards and ensure guest satisfaction
• Engage guests and team members with a friendly, efficient, and high-touch approach
• Appropriately address guest concerns and escalate complaints as needed

Requirements

• Prior experience in fine dining
• Ability to work a full-time hospitality schedule defined by operational needs, including weekends and holidays
• Conform to hotel dress and grooming standards:
  • Meet the hotel’s dress code
  • No visible tattoos while wearing a uniform
  • No unnatural hair colors
  • No piercings other than one pair of earrings
  • Neatly groomed facial hair
• For holiday pay eligibility: must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings account
• Basic life insurance options
• 80 hours of vacation accrued in the first year
• Up to 80 hours of paid sick leave per year
• Holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays

Schedule

Full-time hospitality schedule defined by operational needs, including weekends and holidays.