Host

Job Overview

Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave. Provides information and conversation while guests are waiting and seated. Introduces guests to their server. Accommodates guests with special requests. Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment. Provides specific item suggestions and information about the establishment. Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list. Directs guests to proper holding/waiting area. Coordinates orderly movement of guests within the food service area with utilization of a table management system. Knows table numbers, seating floor plans, and server/busser assignments. Communicates effectively with all guests, co-workers and management. Maintains organization of host stand and keeps supplies stocked. Answers telephone calls and related questions. Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times. Monitors and stocks restroom supplies. Assists management in training new Staff Members within their department when applicable. Completes all opening, running, and closing duties as assigned. Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition. Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.

Requirements

• One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision-making abilities.

Skills/Experience

• One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision-making abilities.

Physical Requirements

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
• Frequently required to function in narrow aisles or passageways.
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
• Frequently required to wash hands and/or wear gloves.

Work Environment

• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to wash hands and/or wear gloves.