Host

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain professional functional working relationships with IHOP Team Members and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
• Answer the telephone, take messages and take and complete all To Go orders.
• Handle cash in an accurate and responsible manner.
• Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
• Maintain guest checks and credit card receipts in numerical order.
• Maintain a waiting list as necessary.
• Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave as following IHOP SOP.
• Perform cleaning duties according to posted cleaning charts.
• Comply with uniform and appearance standards.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

QUALIFICATIONS

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence and memos.
• Ability to write simple correspondence.
• Ability to read and speak English to understand guest checks, instructions, warning and safety labels and communicate with others.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions.
• Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Successfully complete IHOP training course work as assigned.
• Stand, walk and talk or hear.
• Use hands to finger, handle or feel objects, tools or controls.
• Sometimes stoop, kneel, crouch or crawl.
• Lift and/or move up to 25 pounds.
• Occasionally exposed to fumes or airborne particles.
• Work environment is usually moderate noise levels.