Host

About the role

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. Hawksmoor has had its eye on Boston for a while and, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, is finally setting its sights on opening here in fall 2026. In Fort Point, Hawksmoor has found a home at 15 Necco Street (Platinum LEED‑certified – a natural fit for its commitment to sustainability and B‑Corp values) that reminds the team of where Hawksmoor began two decades ago – the character, community, and creativity. The space accommodates 200+ guests, includes private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners. Hawksmoor careers are among the best – offering generous pay and benefits, award‑winning restaurants, unrivalled career opportunities, and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row, Hawksmoor endeavors to achieve the same in the US. The restaurant is seeking experienced HOSTS to join the team and help open its third US location. As a Hawksmoor Host / Reservationist, you are central to the smooth running of the restaurant and the first point of connection for guests. From the initial enquiry to arrival and departure, you help ensure every guest feels genuinely welcomed and well looked after. By consistently upholding Hawksmoor’s service standards and values, and working collaboratively with the wider team, you help ensure every guest receives warm, knowledgeable, and genuine hospitality. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards.
• Manage reservations accurately and efficiently using OpenTable.
• Use the Triple Seat platform to respond to guest inquiries and manage group bookings.
• Welcome and check in guests with warmth and genuine hospitality, managing table statuses and coat check when required.
• Communicate clearly and proactively with the kitchen, bar, and floor teams regarding guest notes, preferences, and special requests.
• Maintain accurate and detailed guest profiles, including VIPs, JTR, celebrations, and special requirements.
• Demonstrate confident menu knowledge and make informed recommendations when needed.
• Clearly explain group dining options