Host

About the role

The Host serves as the first point of contact for members and guests visiting Gravity Haus dining outlets. This role is responsible for creating a welcoming first impression, managing guest flow, and ensuring an organized and efficient seating process.

Responsibilities

• Guest Experience
• Greet members and guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations, walk-ins, and waitlists to ensure efficient seating and guest flow.
• Communicate accurate wait times and seating expectations to guests.
• Escort guests to tables and provide menus as appropriate.
• Aid guests with questions regarding the menu, restaurant operations, or Gravity Haus amenities.
• Service Coordination
• Cook up seating with servers, bartenders, and managers to ensure balanced table distribution and smooth service.
• Maintain organization of the host stand and reservation system.
• Monitor table availability and dining room activity to optimize guest flow.
• Communicate with the kitchen and front-of-house teams regarding large parties or special requests.
• Operational Support
• Assist with opening and closing duties for the host stand.
• Maintain cleanliness and organization of the entrance and front-of-house areas.
• Support the team during busy service periods to ensure a seamless guest experience.
• Aid with special events, group reservations, and high-volume service periods.
• Standards & Team Collaboration
• Maintain a welcoming, professional presence at all times.
• Uphold Gravity Haus service standards and hospitality culture.
• Work collaboratively with all front-of-house team members to support successful service.
• Escalate guest concerns to management when necessary.

Qualifications

• Previous hospitality or restaurant experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with reservation or POS systems preferred.
• A proactive, team-first attitude and a willingness to help wherever needed.
• Comfort working nights, weekends, and holidays as business requires.

Benefits

Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.