Host

Join our team and play a key role in ensuring a quality guest experience by greeting and seating guests in the Dining Room with promptness and courtesy, while providing essential support to the restaurant.

Responsibilities

• Maintain assigned work schedule and communicate any scheduling needs to management in advance.
• Complete required and suggested training to maximize knowledge and performance.
• Input all reservation information thoroughly, including first and last name, telephone number, and tagging reservations as member, hotel guest, or public guest.
• Review upcoming reservations for special notes, needs, or large parties requiring table combinations.
• Provide eye contact at 10 feet and greet guests warmly and promptly within 5 feet of their arrival.
• Ascertain dining needs by asking questions and listening attentively to guests.
• Inquire about special occasions, dietary restrictions, and allergies.
• Acknowledge and note any special occasions for guests.
• Seat guests according to standards and manage open table information accurately.
• Print and deliver reservation slips to assigned servers.
• Monitor restaurant activity to determine seating and dining flow.
• Track open dining sections for empty and cleaned tables.
• Quote appropriate wait times, add guests to the waitlist, and seat them promptly.
• Answer the telephone with a proper greeting, capturing all information accurately, including food orders when necessary.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Maintain a clean and orderly host area, including disinfecting menus after use.
• Complete opening and closing side work as required.
• Be knowledgeable about the entire Resort and Spa offerings, including services and hours of operation.
• Assist with side work such as cleaning, stocking, and folding silverware.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish consistent and complete cross-departmental communication channels.
• Perform additional duties including deep cleaning, organizing, and assisting with other positions as needed.
• Maintain and clean dining room equipment.
• Alert management of any reservation issues.
• Understand and articulate the functions and locations of various resort departments and services.
• Work a flexible schedule, including weekends, holidays, and shifts as required by business needs.
• Greet every guest, member, and team member with "I Am Proud" standards.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace and demonstrate wellness and STRATA virtues through interactions and performance.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Empower yourself to resolve issues and ensure guest satisfaction.
• Give guests a fond farewell and address feedback using the LEARN Model.
• Maintain a professional appearance and attentiveness to guest needs.
• Comply with company policies and safety guidelines.

Requirements

• Prior restaurant or hotel experience preferred.
• Basic food handler certification and alcohol service certification (may be provided upon acceptance of the position).

Skills

• Customer Service
• Conflict Resolution
• Teamwork
• Thoroughness
• Professionalism

Physical Demands

• Frequent standing, walking, reaching, and lifting/carrying up to 25 lbs.
• Occasional bending, crouching, kneeling, balancing, pushing/pulling, and lifting/carrying up to 50 lbs.
• Manual dexterity, fine and gross motor skills, eye/hand coordination, and near/far vision.
• Continuous use of a computer and keyboard.

Work Environment

• Primarily indoor setting with overhead lighting and comfortable ventilation.
• May occasionally work in all areas of the property, both inside and outside, possibly in inclement weather.
• Regular interaction with others; working closely with team members and guests.
• Exposure to noise, cleaning chemicals, and uneven surfaces.