Host

Responsibilities and Duties

• Believes in and follows all team standards and expectations.
• Adheres to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Performs host stand set-up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answers the phone promptly with a smile.
• Communicates and seats guests in an organized, professional and friendly fashion.
• Accepts reservations based on Company standards.
• Manages quotes and waiting periods based on Company standards using a guest management system.
• Inspects restrooms and parking lot for cleanliness.
• Maintains cleanliness of the host area and guest waiting areas.
• Attends all employee meetings and brings suggestions for improvement.
• Maintains restaurant safety and sanitation.
• Assists in table maintenance and bussing for prompt seating.
• Aware of and abides by all liquor service laws.
• Alerts Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keeps a clean and professional appearance at all times.
• Handles guest concerns with courtesy.
• Provides information to guests when requested.
• Processes guest retail sales.
• Takes to-go orders for guests and processes payment.
• Performs other related duties as assigned by a Manager.

Minimum Qualifications

• Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
• Food Safety certification, as state law requires.
• Good hearing for safety and accurate communication (with or without accommodation).
• Must be able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or any other food/alcohol certification if required by state law.
• Compliance with our dress and appearance policy including black slip resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.