HOST

About the role

Welcome and communicate with all guests and potential guests in a friendly and courteous manner. Help maintain the quality standards of the facilities and the service, and complete any reasonable job-related tasks as directed by a supervisor or Manager.

Responsibilities

• Welcome guests to the restaurant.
• Provide accurate wait times and monitor waiting lists.
• Manage private dining.
• Escort customers to assigned dining areas.
• Provide menus and announce Server name.
• Greet customers upon their departure.
• Coordinate with servers about available seating options.
• Maintain clean reception areas.
• Cater to guests who require extra attention (e.g., children, elderly, disabled).
• Seat guests as efficiently as possible to facilitate good customer flow and reduce crowding.
• Complete any reasonable job-related tasks as directed by Host department Manager.

Requirements

• Bilingual (English / Spanish) preferred.
• Maintain a well-manicured appearance and persona that reflects the image of the restaurant.
• Positive attitude and strong interpersonal skills.
• Courteous, friendly, and pleasant demeanor.
• Able to work in a high-traffic volume restaurant environment.
• Demonstrable customer-service skills.
• Excellent communication skills (via radio and in-person).
• Ability to be punctual and present for scheduled shifts.
• Strong organizational skills with the ability to monitor the entire dining area.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to perform high-quality work while unsupervised.
• Understanding of restaurant etiquette.
• Good physical condition to walk and stand during an entire shift.
• Able to perform more than one task at a time.
• Follow Management and leadership instructions.
• Report to work in a complete required uniform.
• Frequently bend, stoop, reach, lift, carry, and wipe.
• Obtain Texas Food Handlers Certification within 30 days of hire.