Host

Job Summary

The Host/Hostess is responsible for prompt, friendly greeting, and proper seating of all guests of the restaurant. Is responsible to provide a level of service which is gracious, kind, and warm that provides an exciting environment and World Class Service by delivering Old-World Hospitality and Charm with our guests. The employee will have extensive menu knowledge, greet the guest, anticipate their needs, seat them and tender payments. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

Essential Duties And Responsibilities

• Ensures the smooth operation of the front of the restaurant
• Maintains seating log and directs the flow of work for both wait staff and bus persons
• Promotes positive public and employee relations
• Be punctual to pre-shift meeting with a positive attitude and openly participate
• Consistently provide excitement and deliver world class service, as well as live the company core values
• Safeguard company assets and adhere to all policies and procedures
• Create teamwork by helping co-workers with essential functions
• Adhere to all company policies and procedures to include strict adherence to attendance and appearance guidelines as well as confidentially regarding guest information
• Clean as you go, clean spills immediately
• Use chemicals as prescribed and responsibly
• Ensure all chemicals are in properly labeled containers
• Accept and confirm reservations
• Responsible for conducting behavior in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values

Required Skills And Abilities

• Must have ability to: Communicate effectively with all levels of Team Members, guests, and outside contacts
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Extended time on your feet

Education And Experience

• High school diploma or GED
• Cashiering experience preferred

Physical Requirements & Working Conditions

• In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of