Host
Dear Irving · New York, NY · 2 wk ago
Customer ServiceFull-time
About the role
We are seeking full and part-time hosts to represent our brand and create a great first impression for guests at our busy, upscale cocktail bar. The host maintains the flow of service and the waitlist, providing accurate estimated wait times to maximize venue space without overwhelming staff.
Responsibilities
- Maintain control of a high-volume venue
- Manage the waitlist and provide accurate estimated wait times
- Ensure smooth flow of service
- Communicate effectively with guests and staff
- Set up and maintain POS systems and reservation platforms (Resy or OpenTable)
Requirements
- Professional and polished demeanor and appearance
- At least 2 years of experience in hospitality and customer service
- Experience with Resy Reservations or OpenTable
- Fluent in English
- Proficient in Microsoft Office
- Able to work late nights and weekends
- Interest in cocktails
- TIPS certified (optional for hiring, but required after joining the team; reimbursed)
Skills
- Excellent communication
- Problem-solving and quick thinking
- Patience and composure under pressure
- Detail-oriented
- Takes initiative and direction well
- Ability to stay focused and committed while on the clock
- Willingness to go above and beyond for the job and co-workers
Dear Irving on Hudson is part of the YJR Group, which includes other properties such as The Raines Law Room at The William, The Raines Law Room Chelsea, Dear Irving Gramercy, Dear Irving on Broadway, and Farm To Burger.