Host

Job Description

The job description of a restaurant hostess requires excellent interpersonal skills, a friendly demeanor, and the ability to interpret and manage different server sections on the restaurant floor. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Takes reservations for lunch or dinner.
• Plans and organizes reservations on the restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seats guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers’ sections in the restaurant.
• Maintains restaurant’s seating chart throughout the shift.
• Adds guests’ names to waitlists as necessary.
• Takes drink orders for guests as they wait or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the hostess station neat and organized.
• Affords assistance in rearranging tables for large parties.
• Reports any problems or issues to the restaurant manager.
• Attends staff meetings.
• Affords assistance in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes the seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thanks guests for dining at the restaurant when they leave.

Required Knowledge, Skills, And Abilities

• Demonstrates excellent interpersonal and customer service skills.
• Pays close attention to detail.
• Exhibits excellent organizational skills.
• Maintains a professional but friendly demeanor.
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Works well with a team.
• Communicates clearly and effectively.
• Possesses stamina required to remain walking and/or standing for an entire shift.
• Demonstrates strong problem-solving skills.

Benefits

Landmark Hospitality is proud to be an Equal Opportunity Employer.