Host

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real content. We must not repeat job title. We need to extract content. Given description: Position Summary: The host will greet and seat guests... also responsible for selling, and booking large party reservations for all Biltmore restaurant outlets. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). That's the "About the role" or "Position Summary". We'll put under

About the role

with

containing that summary. Responsibilities: list of duties. We'll create

Responsibilities

then

• each bullet. Requirements: includes Experience and Education Required, Skills Required, Physical Demands, Success Criteria (maybe qualifies as Qualifications?), Licenses or Certifications N/A (skip). Also Standard Specifications etc (boilerplate). We need to preserve substantive info, not invent. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we only include sections with real content. Likely we have About the role, Responsibilities, Requirements (maybe combine Experience/Education), Skills (maybe separate), Qualifications (maybe Success Criteria?), Benefits/Pay/Schedule not present, so omit. We must not create empty sections. Thus we will have sections: About the role, Responsibilities, Requirements, Skills, Qualifications (if we have Success Criteria). However Success Criteria looks like competencies; could be considered Qualifications. We'll treat as Qualifications. Skills: The "Skills Required" list includes many bullet points; we can put under Skills. Requirements: Experience and Education Required (Education None required, Experience Minimum one year restaurant experience preferred). Also Physical Demands maybe part of Requirements? Could be separate but we can include under Requirements as well. We must not repeat job title. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include each bullet exactly as given? Probably we can keep the phrasing. We must remove boilerplate like cookie/navigation/legal/EEO etc. The text includes many boilerplate lines after Success Criteria etc: "Licenses or Certifications N/A Standard Specifications Requirements are representative..." etc. Those are boilerplate; we should drop them. Also "Grooming" etc maybe also boilerplate? It's about appearance; could be considered requirement? Might be considered part of Requirements? It's substantive? It says "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." That's a requirement; we could include under Requirements or maybe as a separate bullet. But it's near end; we can include as a bullet under Requirements. We need to drop duplicated lines, etc. Let's parse the text: Position Summary paragraph. Responsibilities: starts after "Responsibilities" heading. It lists many sentences, each seems like a duty. We'll convert each sentence to a
• . Need to ensure we capture all. Let's extract responsibilities sentences: - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. - Use equipment only as intended. - Greet guests; acknowledge guests. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of the restaurant. - Maintain complete knowledge of: Daily house count, VIPs in-house, arrivals/departures. - Scheduled group activities and locations within resort. - All resort facilities and services. - Hours of operation of each outlet. - Answer department telephone. - Forward the phone at the end of the shift and leave hostess stand clean and organize. - Organize the host stand for service. - Make sure the Armoire is always clean and organized. - Maintain all menus clean and display them at host station. - Make sure that all tables are properly set. - Clean chair cushions. - Don’t leave the host stand unless authorized by a manager or supervisor. - Make sure that all tables are approached by a server and utilize guest surname. - Help servers with drink orders. - Monitor all guest activity in assigned work area; be alert to any sign of trouble. - Ensure safety of guests and enforcement of pool rules precautions according to department standards. - Utilize first aid when situations demand such. - Complete closing duties and paperwork. - Clean designated equipment and sections. - Restock items for next shift. - Secure storage areas. - Other duties as assigned. That's many. Now Requirements: "Experience and Education Required Education None required Experience Skills Required Minimum one year restaurant experience preferred Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment and adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors." Then Success Criteria list: Team Player..., Guest Focused..., Delivers their Best..., Composed..., Trustworthy and responsible..., Time Management..., Listening... Then Licenses or Certifications N/A (skip). Then Standard Specifications etc (boilerplate). Then Grooming: "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." That's a requirement. We need to decide sections: About the role, Responsibilities, Requirements (including Experience/Education, Physical Demands, Grooming), Skills (the list after "Skills Required"), Qualifications (Success Criteria). Could also combine Skills into Requirements but better separate. We must not create sections with placeholder text like "N/A". So we skip Licenses or Certifications. Now produce HTML:

  About the role

  The host will greet and seat guests as they enter the Fontana Restaurant. A host is also responsible for selling, and booking large party reservations for all Biltmore restaurant outlets. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

  Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Use equipment only as intended.
  • Greet guests; acknowledge guests.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of the restaurant.
  • Maintain complete knowledge of: Daily house count, VIPs in-house, arrivals/departures.
  • Scheduled group activities and locations within resort.
  • All resort facilities and services.
  • Hours of operation of each outlet.
  • Answer department telephone.
  • Forward the phone at the end of the shift and leave hostess stand clean and organize.
  • Organize the host stand for service.
  • Make sure the Armoire is always clean and organized.
  • Maintain all menus clean and display them at host station.
  • Make sure that all tables are properly set.
  • Clean chair cushions.
  • Don’t leave the host stand unless authorized by a manager or supervisor.
  • Make sure that all tables are approached by a server and utilize guest surname.
  • Help servers with drink orders.
  • Monitor all guest activity in assigned work area; be alert to any sign of trouble.
  • Ensure safety of guests and enforcement of pool rules precautions according to department standards.
  • Utilize first aid when situations demand such.
  • Complete closing duties and paperwork.
  • Clean designated equipment and sections.
  • Restock items for next shift.
  • Secure storage areas.
  • Other duties as assigned.

  Requirements

  • Education: None required.
  • Experience: Minimum one year restaurant experience preferred.
  • Must be able to speak, read, write and understand the English language.
  • Must be able to compute accurate mathematical calculations.
  • Must be able to provide legible communication and directions.
  • Must be able to perform job functions with attention to detail, speed and accuracy.
  • Must be able to prioritize and organize.
  • Must be able to think clearly, remaining calm and resolving problems using good judgment.
  • Must be able to follow directions thoroughly.
  • Must be able to understand guest’s service needs.
  • Must be able to work cohesively with co-workers as part of a team.
  • Must be able to work with minimal supervision.
  • Must be able to maintain confidentiality of guest information and pertinent resort data.
  • Must be able to use a computer keyboard and possess basic typing skills.
  • Must possess moderate to advanced computer skills.
  • Must be able to work in a dynamic and constantly changing environment and adept to multitasking.
  • Physical Demands: Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
  • Physical Demands: Must be able to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Physical Demands: Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Physical Demands: Must be able to use, carry, and operate all necessary office equipment using finger dexterity.
  • Physical Demands: Must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Physical Demands: Must be able to visually look at a computer for extended periods of time.
  • Physical Demands: Must be able to adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
  • Most work tasks are performed indoors.
  • All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

  Skills

  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems