HOST

Position Summary

The Restaurant Host is the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring efficient seating and guest flow. This role manages reservations, greets guests, and supports the front-of-house team to deliver excellent customer service.

Key Responsibilities

• Greet guests warmly upon arrival and provide a positive first impression
• Manage reservations and waitlists using a seating system
• Escort guests to tables and provide menus
• Cook up seating to balance server sections and maintain efficient service
• Answer phone calls and respond to guest inquiries
• Communicate wait times accurately and keep guests informed
• Maintain cleanliness and organization of the host stand and entrance area
• Aid servers and management with guest needs when necessary
• Thank guests as they leave and invite them to return

Qualifications

• Previous customer service or hospitality experience preferred
• Friendly, outgoing personality with strong communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Basic computer or reservation system knowledge (e.g., OpenTable, Toast)

Work Environment

Fast-paced restaurant setting
Standing for extended periods
Flexible schedule including nights, weekends, and holidays

Compensation

Hourly wage (varies by location and experience)
May include tips or tip-sharing depending on the restaurant