Host

About the role

As a host/hostess at Applebee’s, your primary responsibility is to delight guests by greeting them upon arrival and departure, seating them in a friendly manner, and assisting with the overall guest flow of the restaurant. You will maximize dining room space and server effectiveness while fostering a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greet all guests as they enter and depart the restaurant, holding the door open for them
• Seat guests according to the established plan and their needs
• Maintain the cleanliness of the host/hostess stand and waiting area
• Ensure menus remain clean and stocked
• Perform restroom checks and refill paper products as needed
• Sanitize and wipe down tables, sweep the area, and reset tables
• Assist servers by taking initial drink orders or running food to guests
• Complete daily opening and closing tasks to ensure a clean and safe environment

Requirements

• Excellent customer service skills with the ability to work as part of a team
• Friendly and outgoing personality
• Ability to follow food safety guidelines
• Able to work a variety of shifts, including evenings and weekends
• Able to stand for long periods of time
• Ability to transport and carry objects such as high chairs or booster seats
• Ability to wipe, sweep, and carry plates to the kitchen

Skills

• Ability to read and interpret documents such as contracts, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees
• Ability to solve practical problems with limited standardization
• Ability to interpret instructions in written, oral, diagram, or schedule form

Physical and Mental Demands

The role requires frequent sitting, talking, hearing, walking, and using hands to handle objects. You may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Mentally, the role demands working in a team environment, handling a fast-paced setting, and being flexible to accept change. Strong communication skills, both verbal and written, are essential.

Work Environment

The work environment is primarily within the restaurant, with occasional travel to other locations by automobile, either alone or with a co-worker.