Host

About the role

Penn Play is seeking a dynamic and enthusiastic individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, be able to handle multiple tasks simultaneously, and possess a positive attitude.

Responsibilities

• Handle customer inquiries via phone and email
• Process transactions and resolve issues related to rewards programs
• Provide exceptional customer service to ensure customer satisfaction
• Follow up on customer requests and complaints
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Experience in customer service preferred

Qualifications

• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office Suite
• Knowledge of rewards programs and loyalty systems

Skills

• Customer service orientation
• Technical proficiency with CRM systems
• Attention to detail

Benefits

• Competitive salary
• Flexible schedule options
• Health insurance benefits
• Employee discounts

Pay

• $15 per hour

Schedule

• Variable hours to accommodate shifts