Host

About the role

At Alternate Ending Beer Co., the host stand is more than a check-in point, it sets the tone for the entire guest experience. We are seeking a Host to oversee front-door hospitality, pacing, reservation flow, and guest communication while helping create a warm, organized, hospitality-driven environment. This is a leadership position for someone who thrives in a fast-paced setting, communicates confidently, and takes pride in creating memorable guest experiences. The ideal candidate is organized, proactive, hospitality-focused, and comfortable balancing both guest interaction and behind-the-scenes planning. The Lead Host plays a critical role in shaping the pace, energy, and hospitality experience of every service.

Responsibilities

• Maintaining a strong and consistent presence at the host stand during peak service
• Managing guest flow and pacing
• Communicating accurate wait times
• Balancing server sections fairly and effectively
• Managing reservations and guest expectations
• Helping ensure smooth transitions throughout service
• Reviewing reservations and guest notes
• Identifying birthdays, anniversaries, and special occasions
• Flagging large parties and potential operational challenges
• Identifying projected rush periods
• Communicating important notes to management
• Prior to service, the Lead Host will briefly communicate key information to the service team, including: Special occasion tables, Large parties, Reservation timing surges, VIPs and regular guests
• Assist with monthly merchandise inventory counts
• Help maintain organization of merchandise storage and displays
• Identify low stock levels
• Work toward building a streamlined and repeatable inventory process
• Assist in onboarding and training new hosts
• Model hospitality standards and professionalism
• Support consistency in guest-facing communication and service

Pay

Host Rate: $12/hour + tips (guaranteed minimum effective rate of $18/hour). Additional training, merch support, or approved admin projects compensated at the administrative rate.

Skills

• Strong communication and hospitality instincts
• Comfortable leading in a fast-paced environment
• Organized and detail-oriented
• Ability to multitask while staying calm under pressure
• Restaurant or hospitality experience preferred
• Strong ownership, accountability, and a team-first mentality

Qualifications

• Flexible availability required, including days, nights, weekends, and holidays
• Knowledge of food, beverage, and hospitality service standards
• Knowledge of POS systems and basic computer skills
• Craft beer knowledge a plus; interest in learning encouraged
• Cicerone Level 1 certification encouraged, but not required
• Positive, hospitality-driven attitude with a professional appearance and demeanor
• Team-oriented and willing to support fellow staff members
• Strong problem-solving, communication, and interpersonal skills
• Reliable, observant, organized, and punctual
• Able to remain calm and efficient during busy, high-pressure service