Host

Responsibilities

• Greet guests upon arrival, warmly welcoming them to the restaurant and creating a positive first impression.
• Escort guests to their assigned tables, ensuring they are seated comfortably and providing any assistance they may need.
• Manage the waitlist efficiently, maintaining accurate records of reservations and walk-in guests.
• Provide accurate wait time estimates to guests and inform them of any delays or special arrangements.
• Cook up with the waitstaff and kitchen to ensure a smooth and timely seating process.
• Answer telephone calls and respond to inquiries regarding reservations, menu items, and restaurant services in a friendly and knowledgeable manner.
• Aid in taking and confirming reservations, ensuring accurate information is recorded.
• Maintain a clean and organized host stand or reception area, including keeping menus, reservation books, and other supplies readily available.
• Monitor the dining area to ensure that tables are properly set and organized, and that the ambiance is suitable for guests.
• Communicate effectively with the waitstaff and management regarding table availability, special requests, and guest preferences.
• Provide guests with menus, wine lists, or other requested information, explaining any specials or chef recommendations.
• Manage guest flow and seating arrangements to optimize table turnover and maximize seating capacity.
• Aid in coordinating special events or private dining reservations, ensuring all necessary arrangements are made.
• Handle guest concerns or complaints in a professional and timely manner, escalating issues to management when necessary.

Requirements

• Previous experience as a Host or Hostess in a fine dining or upscale restaurant is preferred.
• Excellent customer service and communication skills to interact with guests in a friendly and professional manner.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational skills to manage reservations, waitlists, and seating arrangements efficiently.
• Familiarity with reservation management systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Positive attitude and ability to remain calm under pressure.
• Excellent problem-solving and decision-making skills.
• Knowledge of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate effectively with colleagues.
• Ability to stand and walk for extended periods.
• Strong attention to detail and accuracy in managing reservations and guest information.
• Ability to handle guest concerns or complaints in a professional and diplomatic manner.
• Familiarity with the local area and knowledge of nearby attractions or services that may be of interest to guests.
• Active Food Handler Certification is required.